Refunds and Returns Policy

 

Please read carefully to avoid disappointment or confusion later; your purchase from Tia and Rose  confirms your acceptance of these terms and conditions.

 

Re Refunds

 

For any product return to be considered for exchange, repair, credit or refund, the customer must contact Tia and Rose to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication. Do not send products back first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit.

 

We do not refund on freight cost even if product is faulty as this is a third party charge and if your order has been delivered there is no fault in the provision of service

 

RETURN POLICY

For health and safety reasons we do not offer refunds if you change your mind, so please choose your products carefully. If you are unsure which product to purchase please contact our friendly sales staff.

 

Tia & Rose will fully refund or replace any goods purchased if they are found to be faulty or damaged. Please contact our customer service team to discuss the process BEFORE returning any product. info@tiaandrose.com

For any product return to be considered for exchange, repair, credit or refund, the customer must contact Tia and Rose to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication. Do not send products back first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit.

 

We do not refund on freight cost even if product is faulty as this is a third party charge and if your order has been delivered there is no fault in the provision of service